the definitive CS guide
Bringing together over 25 years of insight tested and proven in his roles at CS titans like Salesforce and Google, leading CS influencer Wayne McCulloch has now written the definitive guide on CS.
robust, easy to use framework
Those in the industry know there’s no one-size-fits-all solution. That’s why we’ve created a step-by-step no-nonsense guide robust and dynamic enough to adapt to any organization’s needs regardless of industry, size, public or private.
cut through the noise
A myriad of niche certifications and resources scatter the CS education landscape but Customer Success Pillars provides a fully integrated, overarching guide to master CS in any industry.