downloadable resources

Practical book-based resources, worksheets, and guides that empower you to navigate your customer success goals.

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Resources

The introduction of the The Seven Pillars of Customer Success book in PDF format.

A guide to help you navigate the importance and urgency of your tasks

A guide for identifying key metrics and indicators to risk categories

A simplified example of a customer journey map

Examples of a traditional segmentation model and a modern segmentation model

A list and description of tools used to deliver quality customer success

A quick overview of the 7 pillars of customer success

A complete collection of the resources offered on this page.

podcasts

CS Pillars has been a guest on several industry-leading podcasts, helping you take your customer success plan to the next level.

podcasts