Practical book-based resources, worksheets, and guides that empower you to navigate your customer success goals.
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The introduction of the The Seven Pillars of Customer Success book in PDF format.
A guide to help you navigate the importance and urgency of your tasks
A guide for identifying key metrics and indicators to risk categories
A simplified example of a customer journey map
Examples of a traditional segmentation model and a modern segmentation model
A list and description of tools used to deliver quality customer success
A quick overview of the 7 pillars of customer success
A complete collection of the resources offered on this page.