May 12, 20214 min10 Tools You Need in Your Customer Success ToolboxTo build an excellent customer success organization and survive in such a competitive world, you need to scale your best practices in a...
Apr 30, 20214 minCapture your customer’s entire journey with these powerful toolsI’m going to share a secret with you that I’ve learned after spending several decades in customer success. Here it is: if you understand you
Apr 27, 20215 minIf you want to retain customers, you need to identify and mitigate 8 key customer risksOne of your most important responsibilities as a customer success professional is eliminating churn and retaining customers.