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Insights on customer success, risk management and business growth.
From Chaos to Clarity: The Pillars-in-Practiceâ„¢ Customer Success Maturity Model
At MomentumCX, we believe structure unlocks scale. That’s why we built the Pillars-in-Practice™ Customer Success Maturity Model — a strategic operating framework designed to help B2B SaaS companies operationalize customer success, accelerate outcomes, and scale with confidence.
Xina Seaton
Aug 192 min read
From Task Taker to Trusted Advisor: How CSMs Can Lead with the KSE Model
Too many Customer Success Managers spend their days jumping between onboarding calls, renewal check-ins, support escalations, and...
Xina Seaton
Jul 223 min read
How to build your own customer success playbook
There’s a key tool every company needs if they want to create an exceptional customer experience. What is this must-have tool? A customer su
Wayne McCulloch
May 29, 20214 min read
Capture your customer’s entire journey with these powerful tools
I’m going to share a secret with you that I’ve learned after spending several decades in customer success. Here it is: if you understand you
Wayne McCulloch
Apr 30, 20214 min read
If you want to retain customers, you need to identify and mitigate 8 key customer risks
One of your most important responsibilities as a customer success professional is eliminating churn and retaining customers.
Wayne McCulloch
Apr 27, 20215 min read
How to operationalize customer success
In order to grow and scale your company effectively, you need to approach customer success in an organized, efficient way.
Wayne McCulloch
Apr 13, 20214 min read
Reduce or eliminate customer churn with these 5 strategies
Over the past several decades, I’ve been fortunate enough to be involved with some very successful companies. One of the most important thin
Wayne McCulloch
Mar 30, 20215 min read
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